IM Project Leader for CRM PSL - Training Services Support(m/f) - Wichita, Kansas

Company/Organization: Airbus

Position: Management

Job Type: Permanent

Posted: 10/4/2023

Description:

Job Description:

An offer entitled 34;IM Project Leader (m/f)34; has just opened within Airbus Helicopters, Marignane. 

You will join the AH Information Management Directorate, to set up, drive and monitor the delivery of IM projects, related to CRM activities within AH. 

You will particularly lead the implementation of Salesforce for AH Training Services.

CRM activities are today mainly driven by Marketing, Sales and Support departments. The business domain is composed of various teams that interact directly or indirectly with our customers and use various solutions that help building up customer relationships. New departments will also soon contribute to the increase of our customers39; intimacy.

In this context IM CRM Product Service Line team is dedicated to supporting these businesses in deploying IT solutions that support a common vision shared across business departments.

Your working environment:

Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to 43;10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly.    Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

The CRM solutions portfolio consists in:

• Our Salesforce platform, which includes: Sales Cloud, Marketing Cloud, Service Cloud and other tiers applications (QUIP, PROS CPQ, Qualtrics…)

• Our customer portal Airbus World: powered by Liferay portal solution, that exposes a set of services developed with the last industry standards

• Our technical requests application, webTEK : a set of web and mobile based services developed specifically to answer to both Customers expectation and Security standards

Tasks accountabilities, your challenges:

The main responsibility is to understand the business needs and strategic objectives and propose the corresponding IT solution (via standard software of the market or specific solutions as well as Cloud based architecture) in line with Enterprise Architecture, IM strategy and objectives.

The challenges are numerous and exciting, but with the right passion, high level of creativity and disruptor mind set, we are sure you will bring our company to the next level in our digital transformation! 

In detail the tasks and responsibilities of the IM project leader position are:

• Take over Business demand and organize appropriately its fulfillment

• Define project scope, architecture, planning and costing

• IM Make or Buy management

• Drumbeat of IM internal and external stakeholders to reach project on time, on quality and on cost

• Contribute to solution maintenance

Your profile:

We are looking for candidates with the following skills and experience:

• Significant IT Project leader experience on business domains such as Sales, Marketing, customer services ideally including Salesforce cloud implementation

• Familiar with Agile methodology, Safe methodology experience would be a plus

• Demonstrable experience in cloud based solutions implementation ideally Salesforce platform

• Good knowledge of web and mobile apps technologies would be a plus

• Partners and External service providers management

• Negotiation with internal customers

• Strong focus on People, quality, planning and customer satisfaction

• Appetite for teamwork, transparency and facilitation 

• Rigorous, autonomous, good team spirit and customer orientation

• Advanced level in English

OPTIONAL: This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100 match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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