Manager Customer Support, Europe, Bombardier Aviation

• Be accountable for the overall success of the regional area including overall financial operational responsibilities; effective management of regional resources.
• Manage the performance of staff through employee reviews (PMPs), goal setting, ongoing assessment and coaching, identifying and addressing skill gaps of staff.
• Provide guidance and ensure that the regional FSRs have the necessary resources and direction to meet objectives.
• Champion employee specific issues with applicable support departments.
• Assist with scheduling of Field Support personnel to support contractual and discretionary requirements.
• Foster strong strategic relationships /alliances within Bombardier, Operators, partner/suppliers and local regulatory authorities to ensure Bombardier/departmental goals and objectives are met.
• Ensure proper application and administration of the Bombardier policies and Field Support procedures and protocols.
• Anticipate and resolve complex regional problems that have implications beyond own area.
• Ensure regional team deliverables are accurate, consistent, and submitted on time.
• Identify process improvement opportunities, prepare plans and drive implementation activities.
• Issue monthly regional governance.
• Maintain up-to-date departmental databases with current and relevant data.
• Schedule vacation and rotations to ensure proper customer coverage in region.
• Represent the department management team at meetings as required.
   

• You have a strong customer service focus.
• You have strong leadership/management skills.
• You have excellent people and communication skills (written/oral); you have the ability to build and foster positive relationships.
• You are self-motivated, are able to work independently, prioritize tasks, manage multiple time sensitive initiatives simultaneously.
• You are a developer of people and a team builder.
• You have strong organization/time management skills, with a focus on project management methodology.
• You are results oriented, have strong decision-making ability, are able to demonstrate negotiation and conflict resolution skills.
• You have strong analytical capabilities and computer skills.
• You preferably have a university diploma in a technical field or a minimum of 15 years of relevant experience and previous management experience.  
• You must have a wide and recognized technical knowledge of business aircraft, as well as a thorough understanding of Product Support environment.  
• Extensive travel may be required.