Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This role will be the liaison for all Headquarters initiatives that impact the Travel professional work schedule, responsibilities, and coordination with other CWA-IBT represented business owners
• The role is a part of the Reservations team within our Commercial group.
  

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Drive strategy and synergies among the two work groups (Admin and Workforce)
• Create consistent experience for all Travel Professionals at each US location
• Lead the efforts in managing time and attendance of over 4,500 Travel professionals
• Timely execution of addressing issues and concerns and ability to escalate accordingly
• Manage all budget items for each US sites, liaison with all business partners such as finance and staffing allocation
• Manage site location lease agreements and facilities within budget
• Increase scope opportunities such as the current Customer Success Team admin functions
• Deliver on timely response and resolution to avoid operational interruptions at airports by ensuring all calls are routed accordingly and shift based on volume and location

Minimum Qualifications- Education Prior Job Experience

• Bachelor’s degree or equivalent experience
• 4 years demonstrated experience effectively managing and motivating a team
• 4 years customer service/sales experience
• Budget experience
• Facilities maintenance experience

Preferred Qualifications- Education Prior Job Experience

• N/A

Skills, Licenses Certifications

• Ability to manage management, non-management, and contract labor work groups
• Demonstrated ability to positively manage in an ever-changing work environment
• Excellent organization skills
• Strong presentation skills
• Ability to be innovative and analytical thinking abilities
• Ability to understand and communicate job-related policies and procedures to employee

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.