Job Summary

Responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing.

Job Responsibilities

• May provide work leadership and technical assistance to lower-level technicians


• Serve as customer contact on technical issues


• Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation


• Conduct repairs and/or modifications using a variety of hand tools and test equipment 


• Demonstrate setup and adjustment of complex equipment for potential users or operators


• Complete appropriate written documentation and feedback for onsite service and installations


• Deliver technical solutions to customers with a high degree of professionalism


• Determine and recommend which products or services best fit the customer’s needs


• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications


• Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods


• May provide formal/informal training of customer personnel


• Demonstrate great customer service skills


• Work variable shifts and up to 12-hour shifts to perform necessary testing


• Exhibit mature, independent judgment and communicates effectively


• Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.


• Support, communicate, reinforce and defend the mission, values and culture of the organization

Requirements:

• High school diploma or GED with 5+ years of work experience
• Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
• Proficient in the use of a laptop computers, mobile devices, and related software
• Must be able and willing to travel
• Must have or be eligible to obtain U.S. passport
• U.S. Citizenship required. This position requires an active DOD Secret-level security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.
• Software skills with C, C++, Java and Visual Basic, a plus
• Outstanding communication skills (written and oral)
• Excellent teambuilding and leadership skills.
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful

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