Manager, IT Quality Assurance - Carolina, Puerto Rico

Company/Organization: Frontier Airlines

Position: Management

Job Type: Permanent

Posted: 4/12/2024 3:59:27 PM

Description:

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need ndash; saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our lsquo;Done Right promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a lsquo;Dress for your Day business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering lsquo;Low Fares Done Right to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontiers hard-working aviation professionals pride themselves in delivering the companys signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administrations 2018 Diamond Award for maintenance excellence and was recently named the industrys most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The IT Quality Assurance Managers role is to lead and manage the IT Quality Assurance Department to ensure the production of high-quality products at the lowest cost, while meeting the demands of our customers. The Manager is a leadership position that will ensure that quality controls are implemented and being adhered to throughput the Agile SDLC lifecycle. This leadership role is best suited to a technically strong QA manager with leadership and team building skills along with extremely technical capabilities in manual and automated testing. This role is that of a quality champion and change agent responsible for all aspects of quality and continuous improvement.

Essential Functions

• Direct the development of the QA strategy, methodology, discipline, and framework to ensure and continuously improve the quality of assigned products.
• Cultivate and disseminate knowledge of quality assurance best practices. Guide and mentor the organization on quality principles such as system, functional, integration, regression, load/performance, and acceptance testing methods
• Build strong relationships with business and technology stakeholders and champion continuous improvement initiatives in areas of automated testing and agile testing.
• Focus on continuous QA improvements including usage of industry-recognized best practices, appropriate testing tools, test techniques, and test automation.
• Ensure the proper use of available tools to gain the maximum benefit of the QA effort. This includes testing tools for functional, performance, manual, automation, etc.
• Work with a team of SDETs and QAEs to ensure the highest quality product delivery.
• Hold the team accountable and ensure they are successfully collaborating and adapting to the enabling technologies employed through automation.
• Create a culture of continuous improvement, change and world class service delivery.

Qualifications

• Bachelors degree in Computer Science, Computer Engineering or equivalent combination of technical education and experience
• 10+ years in the IT QA discipline with hands-on experience developing test automation
• Experience in testing web technologies, services
• Experience in Agile, Scrum, Kanban and/or Lean software development methodologies
• Demonstrated experience building a test automation strategy
• Experience working with test automation frameworks/tools as applied to a Microsoft development stack
• QA Experience with travel, hotel, car, air, leisure services and loyalty programs is plus

Knowledge, Skills and Abilities

• Exceptional communication, organization, and time management skills
• Ability to coach the team to reach their highest potential
• Self-starter with high energy to meet the needs of a demanding business and IT environment
• Ability to coach teams in the implementing best-in-class test automation techniques
• Strong understanding of various QA Tools and Technologies

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment / Remote Work Options

• This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required)
• If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection
• If headquarters-based, typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

QA Engineer

SDET(s)

Salary Range

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

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