Sr Manager, Operations Enterprise Technology Solutions - Carolina, Puerto Rico

Company/Organization: Frontier Airlines

Position: Management

Job Type: Permanent

Posted: 4/12/2024 3:59:27 PM

Description:

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need ndash; saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our lsquo;Done Right promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a lsquo;Dress for your Day business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship

Who We Are

Frontier Airlines is committed to offering lsquo;Low Fares Done Right to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontiers hard-working aviation professionals pride themselves in delivering the companys signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administrations 2018 Diamond Award for maintenance excellence and was recently named the industrys most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

• Guide and lead both onshore and offshore development teams, fostering a positive and productive work environment.
• Develop project plans, set milestones, and ensure the team meets deadlines and delivers high-quality software solutions.
• Facilitate clear and consistent communication between onshore and offshore teams, ensuring everyone is aligned on project goals and objectives.
• Allocate resources effectively, considering the skills and strengths of team members, to optimize productivity and achieve project milestones.
• Address and resolve conflicts, bottlenecks, or any issues that may impede the progress of the team.
• Engage with stakeholders to understand their expectations, communicate progress, and address concerns effectively.
• Work towards ensuring client satisfaction by delivering solutions that meet or exceed expectations and maintaining a positive client relationship.
• Manage relationships with technology vendors, negotiate contracts, and ensure services meet quality standards and cost-effectiveness.
• Ensure IT operations comply with industry regulations and internal policies, establishing governance frameworks for effective control.
• Be prepared to handle crises or unexpected challenges that may arise during the development process, implementing swift and effective solutions.
• Develop and implement strategies aligned with organizational goals, ensuring technology initiatives support overall business objectives.

Essential Functions

• Identify and mitigate risks associated with offshore development, including cultural differences, time zone challenges, and potential communication barriers.
• Foster a culture of continuous improvement, encouraging the team to learn from experiences and adopt better processes and tools.
• Implement and oversee quality assurance processes to guarantee the delivery of reliable and high-performance software.
• Establish key performance indicators (KPIs) to evaluate the teams performance and implement improvements as needed.
• Ensure that the team follows relevant regulations, policies, and procedures, particularly concerning data security and intellectual property.
• Manage the budget for offshore development projects, ensuring cost-effectiveness and efficient use of resources.
• Manage application and database performance tuning, database administration, application and database troubleshooting, break fix and root cause analysis.
• Lead 24x7 support of critical applications and databases.
• Planning of on-call and off hours support schedules

Qualifications

• Bachelors degree in computer science or equivalent relevant experience
• 10+ years in IT operations supporting database and/or application server-based systems
• Management experience of 5+ years managing onshore and offshore resources
• Enterprise Architecture knowledge ndash; ability distinguish day-to-day from major architecture decisions.
• Experience managing vendors and monitoring/enforcing corresponding SLAs.
• Experience managing own teams adherence to SLAs with internal or external customers
• Proven ability to implement and improve upon processes
• Proven track record of strong technical troubleshooting and root cause analysis a must
• Strong problem management and vendor management skills during outage situations
• Multi-platform experience: UNIX, Windows, ORACLE, SQL Server, various web application servers

Knowledge, Skills and Abilities

• Broad knowledge of IT areas in infrastructure and software with ability to quickly narrow an issue down to the root cause
• Strong understanding of application-level monitoring including synthetic transactions and batch process monitoring
• Strong understanding of software programming, systems trouble shooting and database administration
• Strong understanding of security best practices
• Knowledge of SOX and PCI regulations
• Understanding of FAA regulations, a plus
• Formal education in management science (MBA/MIS) a plus
• Knowledge of Microsoft server, application development and database technologies
• Database experience including Microsoft SQL Server
• General airline knowledge a plus
• On call responsibilities- support of 24x7 requirements
• Strong communication and organization skills required
• Able to travel up to 40

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Physical Effort

Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

Support Analysts

Application System Administrators

Software Engineers

Solution Engineers

Development Leads

Delivery Managers

Salary Range:$123,462.00 - $163,873.00

Please note: this posting has a closing date of 5/10/2024, midnight MT.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

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