Assistant Manager - Uniform and Professional Image - Hong Kong, Hong Kong (SAR)

Company/Organization: Cathay Pacific

Position: Management

Job Type: Permanent

Posted: 5/29/2024

Description:

Reports to: Inflight Operations Standards Manager

You will be responsible for setting uniform and professional image to meet our brand guidelines. You will be offering assistance to IOSM in supporting the maintenance, enforcement and monitoring of the Corporate Policy – Professional Image for all uniform wearing department in CX, especially for cabin crew. You will play a leadership role in facilitating the uniform management committees and works closely with the Service Excellence team to ensure standards are followed.?

• Upkeep Uniform and Professional Image standards of CX cabin crew on a daily basis and liaise with the Service Excellence team regarding compliance and follow-up of cabin crew to Uniform and Professional Image Standards
• Communicate the latest updates, guidelines and procedures related to Uniform and Professional Image to Cabin Crew in a timely manner
• Maintain effective communication with the Cathay Academy on matters related to uniform wearing and professional image standards
• Exercise flexibility by granting endorsement for replacement or/and size change requests of uniform and uniform accessories
• Liaise closely with Vogue Laundry in order to achieve a smooth and efficient laundry service to all uniform wearers
• Coordinate and liaise with various sections for the support of different ad hoc uniform request, such as spaneting events
• Work as the point of contact for ISD with other Uniform Wearers Department/Uniform Management Committee members in dealing with all matters related to grooming and uniform policies and guidelines
• Manage and oversee uniform projects from inception to completion, ensuring adherence to project timelines, budgets, and quality standards
• Act as a secretary and a full member of the Uniform Management Committee
• Stay informed about emerging trends, technologies, and innovations in the field of professional attire and provide recommendations for continuous improvement
• Communicate uniform guidelines, policies, and updates to employees, providing training and support as necessary to ensure compliance
• Stay abreast of industry trends and best practices related to uniform and professional image policies
• Create updated materials, including presentations, handouts, and reference guides, that effectively communicate the organization’s uniform and professional image policy

• A university holder is preferred with minimum 5 years of relevant work experience
• Experience as a crew member or has crew background is an advantage
• Proficiency in computer applications, e.g. Microsoft Words, Excel and PowerPoint
• Excellent in written and oral communication skills in English and Chinese (Cantonese)
• Receptive and responsive to feedback
• Able to set priorities and identify areas of improvement with operational and financial excellence mindset

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