West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.
What you can expect as a Program Manager, Citation at West Star Aviation:
This salaried exempt position has full responsibility for managing the Citation Maintenance Program at our East Alton, IL (ALN) facility. This includes leading a team of employees, overall customer satisfaction and PL responsibility.
The successful incumbent will achieve results by building, developing, and leading a team of technicians to service, repair and return aircraft to service in a safe, high quality and timely manner. Standard working hours will be Monday- Friday 7am to 4pm but will vary based on business demands and customer needs including hosting customer dinners or other events.
You will be ESSENTIAL to many FUNCTIONS including:
What you’ll need to bring with you:
Your Education:
High school diploma or equivalent.
Bachelor’s degree in management or other related degree preferred.
Airframe and Powerplant License required.
Aircraft specific factory training required.
Your Experience:
10 years prior experience on turbine aircraft and systems.
Experience in supervision.
FAA paperwork, work order and billing process experience.
Extensive customer service experience required.
Your Initiative:
Self-motivated and able to maintain a rapid pace.
Process work with minimal supervision
Lead and provide guidance to team members.
Deal directly with customers and employees, including conflict resolution.
Regular attendance to include after-hours and weekends when required.
Other particulars:
Supervision
Will work with minimal supervision of General Manager
Direct supervision of Team Leads and technicians.
Working Conditions
This work will be accomplished in both a hangar environment and office environment.
Varied positions in and around the aircraft.
Equipment Used
Computer operating with Windows, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Corridor (work orders) and scheduling programs.
Desk phone and cell phone and other office equipment.
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