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Project Manager - Customer Response Team - Teterboro, New Jersey

Company/Organization: Bombardier Aviation

Position: Management

Job Type: Permanent

Posted: 10/14/2021 2:50:38 PM


Project Manager - Customer Response Team-TET00134



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

Review all Incoming calls for new AOG request.

Verify availability of the CRT Trucks manpower

Plan the complete maintenance work requests, from preparing the work orders, the required maintenance documentation and the traveling plans as required while continuously communicating with the CRC.

Prepare quotations for customers as requested, work with CRT Truck tech to get final invoice to the Invoice Analysts.

Execute and maintain schedule through aircraft AOG and follow-up.

Monitor and oversee work flow to ensure work package is on schedule and within budget, including efficiency.

Ensure that work is performed in accordance with Repair Station / Quality Manual, Site Operating Procedures and FARs.

Support all teams (i.e. Quality, Invoice Analysts, Line Service, Materials) in returning aircraft to service after maintenance

Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.

Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)

Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).

Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer

Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean manufacturing.

- Ensure that regular established safety/security audits are conducted and discrepancies are addressed.

- Perform supervisory responsibilities for assigned employees and area(s), for example, time card and vacation approvals, PMP, 30/60 day reviews, opportunities for professional development and training, personnel decisions concerning hire, fire, disciplinary issues, promotions and salary adjustments, as well as employee schedules and leave.



As our ideal candidate,

You typically have a minimum 5 years of experience in performing heavy/line aircraft maintenance, supporting AOGs or substantial similar experience

You typically a minimum 2 years of supervisory experience or 3 years of lead experience or substantial similar experience

You have an AP license or otherwise appropriately certificated under FAR Part 65

You have working knowledge of applicable Federal Aviation Regulations, for example, part 91, 121, 135 145

You have working knowledge of aircraft maintenance inspection programs for business jet aircraft

You have working knowledge of Environmental, Health Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.

You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments

You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations

You have strong verbal and written communications skills

You have the ability to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team

You have planning and organization skills necessary to plan, prioritize and coordinate workload of assigned employees within a multiple project setting

You have computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work

You have Bachelor's Degree - preferred

You have working knowledge of SAP and Pivotal maintenance transactions - preferred

You have working Knowledge with ISO/OHSAS management system and resources - preferred

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

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