System Airport Operations Manager - Denver, Colorado

Company/Organization: Frontier Airlines

Position: Management

Job Type: Permanent

Posted: 8/30/2024 4:38:10 PM

Description:

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need ndash; saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our lsquo;Done Right promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a lsquo;Dress for your Day business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontiers highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airlines many weight-saving initiatives and focus on operational efficiencies, makes Frontier Americas Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airlines commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.

What Will You Be Doing?

Hosted in the System Operations Control Center (SOC), the System Airport Operations Manager (SAOM) is responsible for planning, coordination, and recovery of day of departure airport operations throughout Frontiers network, supporting the consistent delivery of safe and on-time performance. The SAOM serves as the primary point of contact for all Airport Customer Service (ACS) operations related escalations. Liaising with local station airport operations teams located across the network, and with internal/external stakeholders within the SOC, this position plays a key role in coordinating airport-level business continuity, and is responsible to lead as the voice of the ACS organization within the SOC.

Essential Functions

• Manage and lead all ACS functions within the System Operations Control Center with a focus on achieving business continuity and safe and on-time operations.
• Manage, communicate, and coordinate the daily airport operations of the airline, striving to provide maximum customer service while maintaining operational performance.
• Coordinate and collaborate closely with the SOC Senior Manager/Director as well as ACS Leadership to ensure efficient day-to-day operations and ensure operational readiness.
• Collaborate on and communicate operational decisions and options on behalf of the SOC directly to local airport leadership teams while determining impacts of any operational decision on airport operations.
• Proactively communicate airport related operational concerns and constraints to the appropriate SOC leader.
• Provide operational direction and guidance to stations during both regular and irregular operations, including the pro-active management of gating, facility-related and airport resource allocations.
• Provide leadership during irregular operations including (but not limited to):
  • Escalation of operations related issues to appropriate department and to Senior Leadership
  • Facilitation of proactive, 2-way communication between the SOC and local airports.
• Responsible for coordinating and communicating with ACS and SOC leadership airport-related constraints across the Frontier network- ensuring there are no issues, conflicts or situations which would prove detrimental to the overall operation.
• Serve as a key point of contact and communication in the event of emergency response.
• Evaluate potential cancellation, delay, and equipment swaps in coordination with SOC Manager as they relate to airport business continuity.
• Communicate timely and accurate management of flight information and flight status to all station and Company stakeholders.
• Monitor local and regional weather as it relates to operational disruptions and plan and communicate disruption plans to all station and Company stakeholders.
• Complete daily reporting of delays and delay explanations for station management review.
• Communicate all operational information to flight crews, ground crews, line maintenance, and contract services via ground and ARINC radios as applicable.
• Develop and maintain a professional and consistent relationship with all departments within the SOC, ACS Organization, the Company, and business partners throughout the Frontier network.
• Perform daily administrative functions as required.
• Perform other job-related duties as assigned by your manager.

Other Functions

• Field all incoming phone calls.
• Respond to emails/chat messages.
• Manage special projects and/or committees as assigned.
• Identify possibilities for operational improvements and communicate them to management.

Qualifications

• Bachelors degree required, Masters preferred; combination of equivalent, relevant experience and education considered in lieu.
• Minimum 3 years of airline experience in an airport customer service, ground service and/or an operational role.
• Ability to communicate, both written and verbal, in English (Spanish preferred).
• Ability to multi-task in a fast-paced environment, ability to communicate effectively and follow through of multiple on-going tasks.
• Strong knowledge of customer service, ramp service, deicing, airport, and airline operations. Experience leading 3 party Business Partners is preferred.

Knowledge, Skills and Abilities

• Computer applications and software including Microsoft Office Suite, SABRE FliteTrac, SABRE Crew Trac, Navitaire reservations system, NetTracer, Aerobahn, Prodigiq.
• Excellent communication skills, including ability to successfully interact with airport authorities, government agencies and executive leadership.
• Strong interpersonal skills and ability to work well with other departments, agencies, and individuals.
• Highly motivated, able to handle multiple, high-profile tasks calmly.
• Proven ability to make optimal, balanced decisions during stressful and irregular situations.
• Ability to effectively adapt to changes, embrace new ideas and motivate teams.
• Outstanding organizational, time management, creative thinking and problem-solving skills.
• Ability to read and understand weather reports, flight releases and flight plans.
• Possess basic mathematical skills.
• Significant experience with airline/airport operations.
• Ability to prioritize multiple tasks in a stressful environment.
• Ability to communicate in an effective, calm, and professional manner always.

Equipment Operated

Standard office equipment, including PC, copier, fax machine printer and telephone.

Work Environment

• Typical office environment, adequately heated and cooled.
• Shift work- may be required to work varied shifts (day, evening, overnight), holidays and weekends.

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

None

Salary Range: $58,394 - $77,508 annually

Please Note this position will expire on or before 8/30/24 at 4pm Mountain Time.

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may.

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