Duty Manager, American Regional Training - Charlotte, North Carolina

Company/Organization: Piedmont Airlines, Inc.

Position: Management

Job Type: Permanent

Posted: 4/10/2024 8:24:37 PM

Description:

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Duty Manager, Regional Training. The Duty Manager of Regional Training is responsible for ensuring quality training is being provided to new employees, which includes conducting continuous learning for the training department team members. This position will also correct non-compliant behavior and provide support when employee absence affects the operation. The successful candidate will have two years of airline experience, outstanding organizational skills, and the ability to defuse conflicts among subordinate employees. This role will report to the Manager, Training Resources.

Essential Duties:

• Provide quality training to our new employees, and continuous learning for the training department team members

• Manage training projects

• Monitor records for compliance with ongoing training initiatives, company and government regulatory agency mandated

• Coach and provide career development to the team

• Correct non-compliant behavior and impose disciplinary action as required

• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

• Administrative duties may include daily/weekly/monthly reports

• Provide support when employee absence affects the operation

Job Qualifications and Competencies:

• Two years of airline experience, preferably all functions (ticketing, gate, ramp)

• Experience in customer service and safety compliance

• Outstanding organizational skills and ability to multi-task

• Ability to work independently, set and meet own deadlines

• Ability to work well with all levels of management and support staff

• Able to defuse conflicts among subordinate employees

• Advanced Microsoft Office skills

Preferred Qualifications:

• Experienced instructor or public speaker

• Extensive knowledge of QIK, Sabre

• Bachelor’s Degree in Aviation, Education, or related field

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment

• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

• Handle objects up to 70 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

M/F Disabled and Vet EEO/AA Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ?

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Job Application Deadline:

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