Communicates with Customers weekly/daily for in
work jobs, via phone, email and helps resolve customer questions on jobs/quotes.
Travels to trade shows to promote sales and
growth based on customer platform.
Manages customers quote approvals and provide additional
quotes, if necessary.
Help facilitates customer bill backs or invoice
concerns with other internal groups.
Effectively supports the detailed tracking of
multiple jobs in house.
Oversees product exchanges and returns.
Communicates and collaborates with various
departments with the company.
Understand Customers Business model (MRO,
Operators, Etc) and Dash Board Management.
Work with customers on any Warranty issues/returns.
Help international customers with pricing, customs,
and freight questions.
Work with Engineering on engineering order
creation, Fee’s and Rev’s.
Research pricing, turnaround time New repairs.
Work with Accounting and/or customers to resolve
any past due amounts or credits.
and update customer contracts and agreements, as needed.
Updated customer quality control requirements,
Create full deployment plan for customers.
Attend Daily Operations meetings to make
transactional decisions on customer jobs.
Able Online library’s Component Maintenance
Manual/Illustrated Parts Catalog.
Monitor Customer Aircraft on Ground phone 24/7 on a
General aircraft maintenance knowledge required.
Hands-on, direct experience with components
required, manufacturing experience preferred.
Bell Helicopter knowledge preferred.
Above average communication skills (written and
verbal) - Clear concise writing style featuring consistently correct grammar
Ability to listen carefully and discern
specific customer requirements.
A heightened attention to detail and consistent
follow-through in spite of a dynamic working environment.
Experience with technical publications
(IPC/IPB, CMM/OHM/CR amp;O, MX manuals/airworthiness limitations,
AD/SB/ASB/Etc.) is preferred.
Highly functional with MS Excel.
Experience working with outside entities and