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2021 Account Manager (Able) - Mesa, Arizona

Company/Organization: Textron Aviation

Position: Management

Job Type: Permanent

Posted: 12/1/2019 12:00:01 PM

Description:

JOB SUMMARY:

The Customer
Service Account Manager is the primary liaison between customer and Able
Aerospace Services for all jobs in house.


JOB RESPONSIBILITIES:
  1. Communicates with Customers weekly/daily for in
    work jobs, via phone, email and helps resolve customer questions on jobs/quotes.


  2. Travels to trade shows to promote sales and
    growth based on customer platform.

  3. Manages customers quote approvals and provide additional
    quotes, if necessary.



  4. Help facilitates customer bill backs or invoice
    concerns with other internal groups.

  5. Effectively supports the detailed tracking of
    multiple jobs in house.



  6. Oversees product exchanges and returns.


  7. Communicates and collaborates with various
    departments with the company.

  8. Understand Customers Business model (MRO,
    Operators, Etc) and Dash Board Management.


  9. Work with customers on any Warranty issues/returns.

  10. Help international customers with pricing, customs,
    and freight questions.


  11. Work with Engineering on engineering order
    creation, Fee’s and Rev’s.

  12. Research pricing, turnaround time New repairs.

  13. Work with Accounting and/or customers to resolve
    any past due amounts or credits.

  14. Understand
    and update customer contracts and agreements, as needed.

  15. Updated customer quality control requirements,
    contacts, etc.


  16. Create full deployment plan for customers.

  17. Attend Daily Operations meetings to make
    transactional decisions on customer jobs.

  18. Able Online library’s Component Maintenance
    Manual/Illustrated Parts Catalog.

  19. Monitor Customer Aircraft on Ground phone 24/7 on a
    rotational basis


Requirements:

EDUCATION/ EXPERIENCE:

  • Bachelor’s
    degree required

QUALIFICATONS:

  • General aircraft maintenance knowledge required.

  • Hands-on, direct experience with components
    required, manufacturing experience preferred.

  • Bell Helicopter knowledge preferred.

  • Above average communication skills (written and
    verbal) - Clear concise writing style featuring consistently correct grammar
    and spelling.

  • Ability to listen carefully and discern
    specific customer requirements.

  • A heightened attention to detail and consistent
    follow-through in spite of a dynamic working environment.

  • Experience with technical publications
    (IPC/IPB, CMM/OHM/CR amp;O, MX manuals/airworthiness limitations,
    AD/SB/ASB/Etc.) is preferred.

  • Highly functional with MS Excel.

  • Experience working with outside entities and
    contacts.


Click HERE for More Information



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