MSP Workforce Management Specialist - Minneapolis, Minnesota

Company/Organization: Sun Country Airlines

Position: Management

Job Type: Permanent

Posted: 9/2/2025 4:23:17 PM

Description:

About Sun Country Airlines

Were not your average airline. Were agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, were making travel more attainable.

With more than 40 years of Minnesota roots, were a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, youll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Workforce Management Specialist youll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and ADD Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Workforce Management (WFM) Specialist Overview:

Sun Country Airlines is seeking a Workforce Management Specialist to support the MSP airport by providing reports, schedules and data for real-time workforce management needs. This position will review leave requests, assist in creating or modifying schedules, make staffing recommendations to ensure adequate daily resource coverage, and collaborate with leaders to optimize workforce in order to deliver a consistent experience to the operation.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepares intraday reports on staff attendance
• Reconcile attendance against schedule and time in/out reporting on daily basis
• Support changes to scheduling to ensure adequate daily resource coverage
• Communicate with management and operations team to ensure compliance with company standards
• Maintain running report of attendance incidents
• Analyze leave submissions and approve/deny based on their effect on operations
• Monitor attendance and schedule adherence
• Process schedule trade requests for posted schedules
• Process management requests for modifications of scheduling events (meetings/training, etc.)
• Review accuracy of schedule measurements, making recommendations to improve scheduling efficiency and team member satisfaction
• Provide analytical support for special projects
• Collaborate with management on identifying opportunities to further optimize our workforce
• Other duties assigned by management

Required Qualifications:

• Ability to organize and analyze data in a structured manner
• Demonstrated ability to understand and analyze schedules
• Organizational skills and the ability to prioritize responsibilities/tasks
• Strong communication skills to ensure team members are kept informed
• Good written communication skills
• Excellent PC skills with MS Excel, Word, and PowerPoint experience

Preferred Qualifications

• Bachelors degree
• Experience with Teams application and Microsoft Office

Compensation:

Pay: $22.00 USD per hour. This is the base compensation for this role.

Classification: 

Full-Time, Non-Exempt

Work Location:

Minneapolis, MN (onsite at Terminal 2)

Supervisory Responsibility:

None

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is frequently required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employees contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

LI-LM1

Click HERE for More Information