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About YOU:
As the Customer Support Lead at JSX, your main responsibility is to facilitate the smooth transition of new hires, support supervisors in handling front-line inquiries, and effectively de-escalate customer issues at the initial level. They are responsible for providing post-training support to new employees, ensuring a successful on-boarding experience. Furthermore, they offer hands-on assistance by addressing inquiries, identifying optimal practices and workflows tailored to each new team member, and providing performance feedback.
What makes a successful Customer Support Lead?
Fine Print:
Pay Perks:
Compensation for this position is $22.00/hour. This was established after performing market research and is aligned with our approach to compensation.
Vibe JSX:
We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.
Additional Information:
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.