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Sr. Director, In-Flight Connectivity (IFC) Service Innovation Development - Irvine, California

Company/Organization: Panasonic Avionics Corporation

Position: Management

Job Type: Permanent

Posted: 10/1/2023 7:08:34 AM

Description:

Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com.     Who We Are:    Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is 1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!     How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.  If you want to learn more about us visit us at www.panasonic.aero and for a full listing of open job opportunities go to www.panasonic.aero/join-us/    The Position:    Global Expert/Advisor accountable for driving current and future strategic development and global In-Flight Connectivity (IFC) projects. This role involves close collaboration with Engineering, Program Management and Product Line Management to develop innovative connectivity solutions. Manages the development and launch of IFC services, requiring intricate integration across multiple internal departments, adherence to stringent delivery timelines, and coordination with customers for complex products.  The primary focus is the Multi-Orbit initiative, being accountable for commercial management and ensuring the projects financial viability. This initiative involves leveraging both GEO (Geostationary Earth Orbit) and LEO (Low Earth Orbit) satellite networks to enhance global connectivity and service delivery. This role guarantees that the Multi-Orbit project flawlessly delivers connectivity services across all airline accounts. Oversees project (s) integration, develops strategic plans and roadmaps to maintain operational excellence of current and future customer services, and ensures superior execution. Multi-Orbit Initiative Project Deliverable Oversight

• Direct global operations planning, resource planning, budgeting, and expense priorities for the global Multi-Orbit project team.
• Establishes an integrated strategy and direction based on long-term goals, addressing issues or seizing opportunities, and integrating diverse perspectives.
• Create and ensure effective Change Management processes are established and adhered to.
• Monitor and improve the actual and contractual performance of all IFC Solutions in alignment with airline business requirements.
• Collaborate with the Satellite Capacity (SatCap) group to manage satellite network forecasts, optimizing cost efficiency and customer commitment performance.
• Direct and lead connectivity business unit development projects with appropriate controls and programmatic elements (schedule, resources, priority).
• Proactively develops and manages business relationships to influence decisions with other senior-level cross-functional partners.
• Collaborate with Product Management to ensure New Product Introductions meet or exceed customer expectations .
• Partner and collaborate with Connectivity and Regional Account Management in customer communications.
• Guide and assist Connectivity Sales activities globally, including participation in sales reviews and Commitment Review Boards (CRB).

Strategy Organizational Management   

• Develop global connectivity operations and customer service delivery strategies/models in conjunction with the Vice President of Connectivity and other business unit leaders, optimizing operational and financial performance.
• Anticipates internal and/or external business challenges or regulatory issues; develops creative and/or innovation solutions.
• Drive process improvement for customer success and financial performance.
• Develop and manage budgetary responsibility for Multi-Orbit Connectivity Operations, overseeing planning and performance.
• Participate in P L/budget reviews with executive management, elevating areas of risk and presenting recommendations to mitigate risk.
• Set clear, achievable operational and performance goals aligned with PAC objectives.
• Keep global matrixed team fully informed of operational objectives and statuses.
• Proactively work cross-functionally to address key operations and planning issues, developing and enacting resolution plans.
• Research and promote operational policies, procedures, and continuous process improvement practices.
• Liaise with Sales and Regional Account Management to ensure customer proposals are feasible and accurately costed.
• Support the sales and marketing processes by ensuring thorough commitment control and comprehensive financial and operational planning at both project and business levels.

Other Programs, Adaptability and Miscellaneous Duties   

• Other programs may include but are not limited to; Legacy IFC, WiFi Roaming, modular interactive portal execution, implementation and overall program management.
• Engage in other duties as assigned and adapt responsibilities according to evolving market dynamics and organizational priorities.

The salary range of $181,000 – $303,000 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives.     What We’re Looking For:  

• Expert knowledge of In-Flight Communication (IFC) systems, which include technologies and services provided to airline passengers during flights, namely internet access.
• Advanced experience in project management.
• Exceptional ability in a matrixed organization in engaging and influencing with a diverse range of stakeholders, including high-level executives and external clients, through clear and professional communication.
• A strong track record of building and leading teams that consistently achieve targeted outcomes, fostering a collaborative and results-driven environment.
• Proven ability to work effectively under pressure and with individuals from varied cultural and political backgrounds, showing empathy and understanding.
• Highly self-driven with a focus on meticulous attention to detail, ensuring accuracy and quality in all aspects of work.
• Expert experience and professional knowledge to address and resolve complex issues innovatively and effectively.
• Deep understanding of financial principles and business strategies, capable of making informed decisions that impact the bottom line.
• Strong skills in recruiting, developing, and leading teams, promoting professional growth and team cohesion.
• Expertise in developing and implementing comprehensive strategic plans, aligning them with company goals and objectives.
• Proven ability to dissect and understand intricate problems involving numerous variables, devising effective solutions.
• Excellent capabilities in both written and verbal communication, including the skill to present complex concepts to executive decision-makers in a clear and persuasive manner.
• Advanced skills in Excel for complex data analysis, PowerPoint for crafting impactful presentations, and Word for creating professional documents.
• BA/BS degree in business and/or Engineering; with an MBA being highly desirable.
• 12+ years of in In-Flight Connectivity (IFC) experience.
• Project Management or Satellite Network Operations is highly desirable.
• Minimum of 7 years of increasing managerial experience.
• Familiarity with airline operational procedures and/or electronics manufacturing environments is also favored.
• Up to 30 of work time may be required. This includes both domestic and international destinations, aligning with business needs and project requirements.

  Our Principles:    Contribution to Society Fairness Honesty Cooperation Team Spirit Untiring Effort for Improvement Courtesy Humility Adaptability Gratitude    What We Offer:  

• At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.  
• Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.  
• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options Vision insurance through EyeMed or VSP.   
• 401K with 50 match on up to 8 contribution, full vested from day 1. 
• Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program. 
• Other offerings include: Wellness Program, Counseling services, FSA HSA, Life Insurance for employee, spouse and child, AD D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.   

  All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19.  Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law.     Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate.

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